CLOSED FOR PRESIDENTS DAY The District Office will be closed on Monday, February 16, 2026 in observance of Presidents Day. For emergencies, please call 913-783-4325 to contact a field technician. For all billing or account questions, please call back during regular hours.

A leak has been reported in the area of Old KC Rd between 169 Hwy and 322nd St. The repair will start at 9:30 a.m. and conclude early afternoon. Customers affected will experience low water pressure or no water until the repair is complete. We will update once water is coming back on.

District Office Mailing Address The mailing address for the District Office is 25290 Harmony Rd, Paola, KS 66071. Please be aware the PO Box 186 has not been in service since 2023. The Post Office will not deliver to us if you are still using the po box address. If you are sending payment from you bank's billpay system using the po box, you will need to contact your bank to update the mailing address. A drop box is also located on the building next to the front doors. Please contact the office if you have any questions or concerns.

A leak was reported in the area of 287th and Victory Rd. We will start the repair at 9:15 a.m. and conclude early afternoon. Customers affected will experience low water pressure or no water until the repair is complete. We will update once water is coming back on.

Update: Water is coming back on. A leak has been reported at 255th & Harmony Rd. The repair will start at 9:30 a.m. and conclude early afternoon. Customers affected will experience low water pressure or no water until the repair is complete. We will update once water is coming back on.

❄️ WINTER STORM & FREEZING TEMPERATURES ALERT ❄️ A winter storm with very cold temperatures is expected in our area. To help prevent frozen or broken water lines, we encourage all customers to take the following precautions: 💧 Protect Your Water Lines • Insulate exposed pipes and outdoor faucets • Disconnect and drain garden hoses • Open cabinet doors under sinks to allow warm air to circulate • Let faucets drip slowly during extreme cold 🏠 Inside & Outside Tips • Locate your main shutoff valve in case of an emergency • Seal cracks or openings where cold air can enter near pipes • If you have a well or meter pit, make sure it is properly insulated • Make sure meter pits are covered with lids on and not exposed 🚨 If Your Water Freezes • Thaw pipes slowly using warm air (never use open flames) • If a pipe bursts, shut off water immediately

Update: Water is coming back on. A leak has been reported at 351st between Oak Grove and Somerset. The leak repair will start at 9:00 a.m. Customers affected will experience low water pressure or no water until the repair is complete. We will update once the water is coming back on.

District Office Closed on Monday, January 19, 2026 The District Office will be closed on Monday, January 19th, in observance of Martin Luther King, Jr. Day. In case of an emergency, please call 913-783-4325 for contact information. If you have a billing or account question, please call back on Tuesday, or email us at: billing@ruralwater2mico.com and someone will respond when we reopen.

Update: Calls should be going out now, and we hope to conclude this repair later this afternoon. We will update once the water is coming back on. We have been informed that we have been hit in the area of 293rd and Lookout Rd. Crews are on the way to assess the repair. We will send out calls once we know a time for the repair.

Update: Water is getting ready to be turned back on. We have been informed that a line was hit in the area of 287th and Somerset road. Our techs are working to get the line repaired. Customers may experience low water pressure or no water until the repair is complete.

We will be doing two leak repairs this morning. Update: Water is coming back on. The first leak repair will be at 353rd and Spring Valley Rd. The repair will start at 9:00 a.m. and conclude early afternoon. The second leak repair will be will be 303rd south to 311th between Beaver Creek and 69 Hwy. The repair will start at 10:00 a.m. and conclude early afternoon. Customers affected in these areas above will experience low water pressure or no water until the repairs are complete. We will update once water is coming on.

We have been informed of a leak at 271st and Spring Valley Rd. We will start the repair at 1:00 p.m. and conclude late afternoon. Customers affected will experience low water pressure or no water until the repair is complete. We will update once water is coming back on.