Miami County RWD No. 2 would like to give a brief update to our customers in regard to ongoing changes within our source water. Over the past few days, we have received reports from customers throughout our system of an earthy/musty odor within the drinking water. We are attributing these issues to a rise in non-harmful algae within Hillsdale Lake. This algae produces geosmin, a naturally occurring compound known to produce an earthy/musty odor within source waters. Staff have taken additional steps to combat these odors using increased activated carbon absorption ahead of our dual media filtration processes. We are working to solve this as soon as possible. Please continue to report these issues so that our distribution operators can flush any lines within our system. Your water remains safe to use and drink. We continually monitor water quality throughout our treatment facility and will keep everyone informed as things progress.
Rural Water District No. 2 would like to share some exciting news as we welcome patrons formerly with Rural Water District No. 1 into our system. Through a joint effort of our two systems, Rural Water District No. 1 is merging into Rural Water District 2! This transition will not affect our current customers. We would like to share some important information to our new customers:
• Welcome packets are in the process of being mailed out.
• Each welcome packet contains general District information, as well as automatic payment forms.
• More information is also available on our website.
New customers will be assigned new custom account numbers once the transition is complete. Those new account numbers will enable you to set up an account through our website, to view account information, or make payments with credit/debit cards.
We are committed to providing our customers with the best service possible. Please share this with anyone who may be affected by this transition. If you have any questions, please contact the District Office at 913-783-4325, Mon-Fri, 8am-4:30pm.
The District tries to notify patrons who will be affected by line breaks or work being done that will have an impact on the water service. These calls are sent through an automated calling service to notify those in the work area. It is important for the District to have current contact numbers on file for patrons to receive these calls. Please contact the office if you have had a number change since setting up your account. If you are not sure, please call or email and we will be happy to verify the information on file. If you receive the automated call, please be patient when answering, it does take a few seconds for the call to connect.