The District will temporarily discontinue using combined chlorine on October 1, 2024. Instead, free chlorine will be used for up to thirty days. This is part of the District’s annual maintenance program. Patrons may notice a stronger than usual chlorine taste and smell to the water. This is only temporary and is necessary to “burn out” the system to kill certain “nitrifying” bacteria that do not show up on the routine sampling. These bacteria are not harmful to humans or animals. They tend to cause slime growths within the waterlines and create a higher than normal demand on chlorine, thus lowering disinfection properties.
The chlorine taste may linger after the free chlorine has been discontinued. Some areas may not notice the taste difference for up to three weeks after this treatment change. In some cases, there may be some natural soluble iron and manganese present in the waterlines. Free chlorine may further oxidize these substances. If you notice off-colored water, call the District Office and we will flush in your area.
Your water will continue to be safe to use and drink!
The district offers two methods of receiving your monthly statement. You can receive a paper statement by mail or an e-statement through email. You can also register for an online account through our website, and have 24/7 access to your balance due, current statement, usage, or to make a payment. All statements are sent out on the last business day of each month. If you have not received your statement by the 5th of the month, please consider going online or calling the office and we can send another one to you. If you have any questions or would like to update your contact information, please call us at 913-783-4325 or email billing@ruralwater2mico.com.
The District tries to notify patrons who will be affected by line breaks or work being done that will have an impact on the water service. These calls are sent through an automated calling service to notify those in the work area. It is important for the District to have current contact numbers on file for patrons to receive these calls. Please contact the office if you have had a number change since setting up your account. If you are not sure, please call or email and we will be happy to verify the information on file. If you receive the automated call, please be patient when answering, it does take a few seconds for the call to connect.
District staff and meter readers will be placing blue flags near meter pits for regular maintenance. Please do not remove or tamper with the flags. If you have any questions, please contact the District Office.