HOW TO CHECK FOR A LEAK AT YOUR METER
For Regular Meter Sets:
First make sure there is no water running inside or outside.
Next check the meter. (Please do not turn off the meter when checking for a leak. If the meter is off it will prevent any water from passing through your service line and will affect your results. When taking the reading, you may need to take something to wipe off the meter face. It is not uncommon for the meters to build up a dirty film which can give the appearance of a cap. )
Make sure the red triangle is not spinning. If the triangle is spinning (and you are not aware of any water being used) there is water passing through the meter and may be indicating a leak.
If the meter is not spinning, take a reading at the meter. It will read like a car odometer. There will be seven digits; the last digit is a non-moving zero. Please write down your readings, this will help if you need any assistance from the District Office.
Do not use any water for at least thirty minutes, if possible wait one hour or more.
Then after that time, take another reading to see if it has changed. If it has, there is water passing through the meter and you may have a leak.
You can repeat the previous steps to narrow down possible locations for a leak by using shut off valves (if available), such as a shut off to the house or any outside hydrants.
For E-Coder Meter Sets:
To determine if your meter is an E-Coder, it will have a black cap that covers the meter. Once the cap is opened, there will be a row of digital numbers. Sometimes the numbers may not be visible because the meter is “sleeping.” If that happens, you can wake up the meter by turning on water or shining a flashlight onto the surface of the meter. There will be a small light symbol indicating where to shine the light. Once the meter is awake, the numbers will become visible. The E-Coder will show a faucet, either flashing or consistent, when it is indicating a leak.
If you find that you have a leak, the water can be turned on and off at the meter when not in use to help minimize the water loss until you can get the leak repaired. During extremely cold temperatures, make sure the meter pit lid is securely closed when not in use to prevent the meter from freezing.
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MEMORIAL DAY HOURS
The District Office will be closed on Friday, May 28, 2021 at 12 p.m., and all day Monday, May 31, 2021, in observance of Memorial Day. Regular hours will resume on Tuesday, June 1, 2021.
In case of emergency, please call 913-783-4325 and follow the prompts to contact the technician on duty. For all billing or account questions, please call back during regular business hours.
The District wishes you a Safe Holiday!!
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Contractor Work Scheduled for Tuesday, June 1 @ 9a.m.
Customers in the area of 287th & Hospital Drive will again be impacted by work being done on Tuesday, June 1. Work is scheduled to begin at 9 a.m., and should be completed by early afternoon. Customers will have low pressure or no water until the work is complete. This is the final phase of the project. We apologize for any inconvenience. We will post updates when available.
***This scheduled work is weather permitting.
